Mercure Sapporo

2-4 Minami 4-Jo Nishi 2-Chome, Sapporo, Japan, 064 0804  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

Mercure Sapporo

Free Wi-Fi

Free Wi-Fi in rooms

Parking

JPY 1200 per day

Luggage storage
24-hour

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant buffet

Cafe

Coffee shop

Spa and relaxation

Massage

Sauna

Laundry

Self-service laundry

TV

Internet television

Overview

Located in the heart of Sapporo within a 25-minute walk of Sapporo Beer Museum, Mercure Sapporo is a 15-story hotel offering 285 soundproof rooms. Opened in 2009, the comfortable hotel attracts visitors with its French architecture.

Guests will appreciate a great location close to a tower and a museum as well as government offices and convention centers. The property lies within 1 km from the city center.

The venue is a short walk to a shopping mall and a market.

Mercure Sapporo Hotel is at a short distance from Sapporo train station. New Chitose airport is 50 minutes' drive away.

Rooms

Mercure Sapporo Hotel offers rooms with a modern interior, wireless internet, television, coffee/tea makers, a trouser press and IDD phone. The rooms feature an electric kettle and a fridge as well as private bathrooms with a rain shower, free toiletries and towels.

Eat & Drink

Residents can have breakfast in the dining area. Guests can enjoy delicious meals of local cuisine at the hotel’s restaurant. Wines and cocktails are offered in the café bar. A variety of dishes are served in Bordeaux and Kitamaru, which are 5 minutes’ walk away.

The hotel offers a buffet breakfast at the price of JPY 1600 per person per night. 

Services

Laundry, room service and ironing service as well as an elevator, a tour desk and a luggage storage are available for guests' use.

Relax

Guests will enjoy a hot tub and a sauna on site.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Public parking is possible at a location nearby at JPY 1200 per day.

Number of floors:   15.  Number of rooms:   285.

This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

In general

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General

  • Non-smoking property
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • Luggage storage
  • Ski storage
  • Elevator
  • Currency exchange
  • Gift/Newsstand
  • Coffee shop
  • Vending machines
  • Lobby
  • Multilingual staff

Services

  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • Restaurant buffet
  • Cafe
  • Bar/ Lounge area

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Babysitting/Child services

Leisure facilities

  • Sauna
  • Massage

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Bath/ Shower
  • Hair dryer
  • Washing machine
  • Bathrobe
  • Slippers
  • Room toiletries
  • Lighted makeup mirror

Self-catering

  • Refrigerator
  • Electric kettle

Bedroom

  • Premium bedding

Media

  • Flat-screen TV
  • Internet television
  • Paid movies/Video
  • Telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 2 pm FREE
Check-out until 11 am FREE

Children and extra beds

All children
0 - 12 years
Existing bedding FREE

Pets

Pets are not allowed.

How to reach hotel

hotel Mercure Sapporo Sapporo location
Show big map »

Hotel Address:

2-4 Minami 4-Jo Nishi 2-Chome, Sapporo, Japan, 064 0804

Get directions
Getting around.
City Center
  • Sapporo
    800 m
Airports
  • New Chitose Airport (CTS)
    41.6 km
Train Stations
  • Sapporo Station
    1.5 km
Underground stations
  • Susukino Station
    300 m
  • Odori Station
    600 m
Restaurants
  • Bordeaux
    10 m
  • Azumazushi
    70 m
Parks
  • Soseigawa Park
    460 m
  • Odori Park
    650 m
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    15
  • Number of rooms:
    285

Hotel Awards

JapaneseHOTEL AWARDSHighly RecommendedSapporoMercure Sapporo

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Japan

Use Badge

Rooms and availability

Mercure Sapporo photos Exterior Hotel information
Contemporary Queen Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Queen-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Dressing area
  • Carpeted floor
  • Soundproofed windows
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Extra long beds
  • Dining:Electric kettle
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Carpeting, soft furnishings and indirect lighting give this contemporary room a soft and cosy feel. It's fitted with a TV, mini-fridge, humidifying air purifier and extra long beds. Free Wi-Fi and wired internet are provided.

Basic Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds

  • Check Prices
Premier Twin Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • + More
Mercure Sapporo photos Exterior Mercure Hotel Sapporo
Privilege Queen Room
  • Room size:

    25 m²

  • Max occupancy:

    4 persons

  • Bed type:

    1 Queen-size bed, 2 Single beds, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Heating
  • Slippers
  • Work desk
  • Dressing area
  • Carpeted floor
  • Soundproofed windows
  • Top floor
  • Trouser/pants press
  • Voice mail
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Bidet
  • Toilet
  • Bedding:Extra long beds
  • Dining:Coffee/tea maker
  • Coffee machine
  • Refrigerator
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
Room Description:

Relax and unwind in the stylish room on high floor. Special benefits such as brand amenity, bathrobe, complimentary soft drinks, coffee machine and late check-out until noon.

Mercure Sapporo photos Exterior Hotel information
Standard Room
  • Room size:

    21 m²

  • Max occupancy:

    7 persons

  • Bed type:

    1 Single bed, 1 Queen-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • Individual air conditioning
  • Safe deposit box
  • Heating
  • Slippers
  • Work desk
  • Dressing area
  • Carpeted floor
  • Soundproofed windows
  • Trouser/pants press
  • Voice mail
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Bidet
  • Toilet
  • Bedding:Cribs available
  • Extra long beds
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Flat-screen TV
  • VCR player
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

[Non-Smoking]Standard TwinB

Standard Twin Room for Single Use
  • Max occupancy:

    1 person

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • + More
Room Description:

Twin room sole use

Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Air conditioning
    • + More
  • General:Internet access
  • Individual air conditioning
  • Safe
  • Trouser/pants press
  • Bathroom:Hair dryer
  • Bedding:Cribs available
  • Dining:Mini-bar
  • Media:Cable/satellite TV
  • VCR player
  • 220 V AC
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Standard Triple. BED & BREAKFAST. Dynamic product

Mercure Sapporo photos Room
Superior Single Room
  • Room size:

    28 m²

  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 2 Single beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • Safe deposit box
  • Heating
  • Slippers
  • Work desk
  • Seating area
  • Dressing area
  • Carpeted floor
  • Soundproofed windows
  • Trouser/pants press
  • Voice mail
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Bidet
  • Toilet
  • Bedding:Extra long beds
  • Dining:Coffee/tea maker
  • Refrigerator
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
Room Description:

Superior Room Hollywood. BED & BREAKFAST. Dynamic product

Superior Twin Room for Single Use
  • Max occupancy:

    1 person

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • + More
Room Description:

Twin room sole use

Mercure Sapporo photos Room
Superior Triple Room
  • Room size:

    28 m²

  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons, 2 Single beds and 1 Sofa bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Dressing area
  • Carpeted floor
  • Soundproofed windows
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Sofa bed
  • Extra long beds
  • Dining:Coffee/tea maker
  • Refrigerator
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
Room Description:

This triple room has a soundproofing, electric kettle and air conditioning. A sofa bed will be prepared for a 3rd guest, only when the booking is made for 3 adults. Please indicate the correct number of guests at time of booking.

Mercure Sapporo photos Exterior Hotel information
Deluxe Twin Room
  • Room size:

    42 m²

  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • Safe deposit box
  • Heating
  • Slippers
  • Work desk
  • Seating area
  • Dressing area
  • Carpeted floor
  • Soundproofed windows
  • Trouser/pants press
  • Voice mail
  • Telephone
  • Bathroom:Bathroom
  • Rain shower
  • Hair dryer
  • Towels
  • Toiletries
  • Bidet
  • Toilet
  • Bedding:Extra long beds
  • Dining:Electric kettle
  • Refrigerator
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
Room Description:

Room with a soft and cosy feel, featuring a TV, mini-fridge, humidifying air purifier and extra long beds. Free Wi-Fi and wired internet are provided. It has an en suite toilet and a bathroom with a rainshower and toiletries.

Deluxe Twin Room for Single Use
  • Max occupancy:

    1 person

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
Room Description:

Twin room sole use

Mercure Sapporo photos Exterior Hotel information
Deluxe Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons, 2 Single beds and 1 Sofa bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Dressing area
  • Carpeted floor
  • Soundproofed windows
  • Trouser/pants press
  • Telephone
  • Bathroom:Bathroom
  • Rain shower
  • Hair dryer
  • Towels
  • Toiletries
  • Toilet
  • Bedding:Sofa bed
  • Extra long beds
  • Dining:Electric kettle
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Room with a soft and cosy feel, featuring 2 single beds and 1 sofa bed. It's fitted with a TV, mini-fridge, humidifying air purifier and extra long beds. Free Wi-Fi and wired internet are provided. It has an en suite toilet and a bathroom with a rainshower and toiletries. A sofa bed will be prepared for a 3rd guest, only when the booking is made for 3 adults. Please indicate the correct number of guests at time of booking.

Mercure Sapporo photos Exterior Hotel information
Deluxe Suite
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Dressing area
  • Carpeted floor
  • Soundproofed windows
  • Trouser/pants press
  • Telephone
  • Bathroom:Bathroom
  • Rain shower
  • Hair dryer
  • Towels
  • Toiletries
  • Toilet
  • Bedding:Extra long beds
  • Dining:Electric kettle
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Room with a soft and cosy feel, featuring a TV, mini-fridge, humidifying air purifier and extra long beds. Free Wi-Fi and wired internet are provided. It has an en suite toilet and a bathroom with a rainshower and toiletries.

Mercure Sapporo photos Exterior Hotel information
Deluxe Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds and 2 Sofa beds, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Dressing area
  • Carpeted floor
  • Soundproofed windows
  • Trouser/pants press
  • Telephone
  • Bathroom:Bathroom
  • Rain shower
  • Hair dryer
  • Towels
  • Toiletries
  • Toilet
  • Bedding:Sofa bed
  • Extra long beds
  • Dining:Electric kettle
  • Refrigerator
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
Room Description:

Deluxe Quad. BED & BREAKFAST. Standard rate

Luxury Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Bed in shared room, 1 Double bed

  • Check Prices
Room Description:

Standard|Luxury Room Shared Bed

Mercure Sapporo Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Popular areas

  • Sapporo Ramen Yokocho100 m
  • Sapporo Underground Pedestrian Space 300 m
  • Nijo Fish Market300 m
  • City Center700 m

Places of interest

  • Sapporo Shimin Hall700 m
  • Nakajima Koen Station700 m
  • Nishi 11 Chome Station1.2 km
  • Gakuenmae Sattion1.4 km
  • Nakajima Park1.4 km

Shopping areas

  • Tanukikoji Shopping Street300 m
  • Norbesa300 m
  • Sapporo Mitsukoshi400 m
  • Sapporo Factory 1.2 km
  • Stellar Place Sapporo1.4 km
  • Daimaru Sapporo1.4 km

Monuments and Landmarks

  • Sapporo TV Tower600 m
  • Sapporo Clock Tower700 m
  • Former Hokkaidō Government Office1.1 km
  • Sapporo JR Tower Observatory T381.4 km

Museums

  • Chitosetsuru Sake Museum700 m

Parks

  • Odori Park700 m
  • Hokudai Botanic Garden1.3 km
  • Hokkaido University Botanical Garden1.4 km

Theaters

  • The Hokkaido Shiki Theatre700 m

Underground stations

  • Susukino Station200 m
  • Odori Station500 m
  • Bus Center Mae Station700 m
  • Kikusui Station1.3 km

Public parking

  • JR Sapporo Railway Hospital1.1 km

Local attractions

  • Sapporo City Museum1.5 km
    13 Odorinishi, Chuo-ku
  • Sapporo Gokoku Shrine1.7 km
    1-1 Nishi5chome Minami15jyo Chu-oku
  • Migishi Kotaro Museum of Art, Hokkaido 2.0 km
    15 Nishi, Kita-2jo, Chuo-ku
  • Hokkaido Sapporo\"Eat&Sightseeing\" Information Museum1.5 km
    4 Kita6jyo Kita-ku JR Sappro Station 1F West Concourse North Entrance
  • Seikatei1.8 km
    7 Kita 7 Jo Nishi, Kita-ku

Near the hotel

  • Susukino200 m
    Chuo-ku
  • Tanukikoji Shopping Street290 m
    Tanukikoji Chuo-ku
  • Norbesa380 m
    1-1 Minami3jyo Nishi5Chome
  • Soseigawa Park460 m
    Minami 4jo Chuo-ku
  • Ganso Sapporo Ramen Street150 m
    6 Minami5jo Nishi3chome, Chuo-ku
  • Pole Town370 m
    4 Chome Odori Nishi Chuo-ku Sapporo Chikagai
  • Noria400 m
    5-1-1 Nishi, Minami-3jo, Chuo-ku

Restaurants nearby

  • Bordeaux10 m

    Address: 2-2-4 Minami 4Jo Nishi, Chuo-ku
    Phone: +81 11-518-5708

    68% likes this, based on 12 reviews

  • New Ramen Yokocho110 m

    Address: 3chome Minami 4jo Nishi Chuo-ku

    63% likes this, based on 43 reviews

  • Hachikyo170 m

    Address: 3 Nishi, Minami-3jo, Chuo-ku
    Phone: +81 11-222-8940

    73% likes this, based on 36 reviews

  • Azumazushi70 m

    Address: Nishi 3, Minami4jo, Chuo-ku
    Phone: +81 11-261-7161

    74% likes this, based on 38 reviews

  • Shiki Hanamaru Susukino110 m

    Address: 2-2-4 Minami4jonishi, Chuo-ku
    Phone: +81 11-520-0870

    67% likes this, based on 28 reviews

Getting around.

Mercure Sapporo Hotel is at a short distance from Sapporo train station. New Chitose airport is 50 minutes' drive away.

Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    15
  • Number of rooms:
    285

Hotel Awards

JapaneseHOTEL AWARDSHighly RecommendedSapporoMercure Sapporo

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Japan

Use Badge

Cities nearby
  • Tomakomai hotels - 52 km
  • Kutchan hotels - 52 km
  • Chitose (Hokkaido) hotels - 36 km
  • Otaru hotels - 33 km
  • Yubari hotels - 50 km
  • Akaigawa hotels - 44 km
  • Iwamizawa hotels - 39 km
  • Kuriyama hotels - 35 km
  • Hokkaido hotels - 50 km
  • Shiribeshi hotels - 30 km

Mercure Sapporo Reviews

Guest reviews are submitted by our customers after their stay at Mercure Sapporo

Average guest rating

8.8out of 10
Superb
Based on 200 reviews

Guest reviews

  • Family with children
    5.4

    Location is good,convenient to everywhere downtown.

    The room is comparatively small .

  • Couple
    8.2

    Excellent design, spacious room and very comfortable. Helpful staff and good location. The rooms are modern and in very good shape. Excellent value for money, especially during weekdays.

    Wireless internet would be a plus. Also, breakfast is a bit pricy. I would have preferred a cheaper continental breakfast.

  • Older travelers
    10.0

    Convenient location in Susukino. Free hotel shuttle to Odor Park and Jr Sapporo Station. Airport bus located across the street and 2 minutes walk from subway. Many restaurants located next door. Excellent English speaking front desk and extremely helpful.

  • Older travelers
    8.8

    The service is so great. The staff is so helpful and reply all the questions about sightseeing, transport and food. The hotel arranges free shuttle to jr station. The airport shuttle is also stop by and have 2-3 minutes by walking distance.

    The bed is not so big enough for couple

  • Older travelers
    9.2

    the hotel was ideally situated to view the sculptures of the Sapporo Ice festival. Accommodation was very comfortable

  • Group of friends
    7.0

    Great Location, close proximity to lots of restaurants

    Nothing, was pretty satisfied

  • Group of friends
    8.2

    Room is very clean and spacious.

    Not sure why the front desk declined my request for luggage storage unless I have another reservation with them. However, the other staff accede to my request upon my check-out as we were heading to Asahikawa for a couple of days before final departure from Sapporo to home country. Nonetheless, thankful that they helped to solve my problem eventually.

  • Couple
    9.2

    Beautiful design, looks very new, wifi in room, very nice food. Great location - shops, restaurants, attractions. 20 min walk to main train station - easy walk

  • Family with children
    10.0

    Great buffet breakfast and helpful staff

    Very noisy at night from bars in street

  • Family with children
    10.0

    Excellent location very close to Susukino subway station and walking distance to shops and restaurants. Helpful staff. Clean, comfortable, modern, spacious (by Japanese standards), superb buffet breakfast. Good value. Highly recommended and would stay again without hesitation.

  • Family with children
    9.6

    Excellent location with all English speaking staff that are very willing to help.Room was huge for my family room and most importantly it was real clean/new and comfortable.

  • Older travelers
    10.0

    The hotel was fairly new and of very good quality. The staff were excellent, along with all the facilities. Excellent value for money. We tried to book again for later in our trip but was booked out. We would definitely go back.

  • Family with children
    9.2

    Staff was very polite. Nice and refreshing cold lemonade in a hot day.

  • Couple
    8.8

    The guest relations person mr gormy was extremely helpful

    Breakfast isn't included

  • Family with children
    6.6

    Hotel seems quite new , location near Susukino , shopping area.

    We are frequent travellers ,travelled around the world , lived in Japan for over 10 years , never before were we disappointed / turned off by the hotel reception desk (just one person). The Japanese are usually super good service people .We checked in one hour before check in time , just to check in , not expecting to enter into the room . The hotel said no ,cannot check in . We don't know if it is the normal hotel process or not , but the tone of the voice was strong and not explaining why . We came back at 2pm the check in time and was told our room was not ready . We waited 2 hours until we had to raised our furious voice out loud for our room . We saw guests arriving after us , and more than 10 of them got their rooms before us . They said their computer system was hacked for the day and said they could not contact their housekeeper for the rooms . Unacceptable explanation !.We believe they had the computer crisis and we also think that they should handled the crisis better ,especially when we were sitting right in front of the reception the whole waiting time. From this experience , none of us wanted to contact the reception for anything else during our stay .

How to reach hotel

hotel Mercure Sapporo Sapporo location
Show big map »

Hotel Address:

2-4 Minami 4-Jo Nishi 2-Chome, Sapporo, Japan, 064 0804

Get directions
Getting around.
City Center
  • Sapporo
    800 m
Airports
  • New Chitose Airport (CTS)
    41.6 km
Train Stations
  • Sapporo Station
    1.5 km
Underground stations
  • Susukino Station
    300 m
  • Odori Station
    600 m
Restaurants
  • Bordeaux
    10 m
  • Azumazushi
    70 m
Parks
  • Soseigawa Park
    460 m
  • Odori Park
    650 m
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    15
  • Number of rooms:
    285

Hotel Awards

JapaneseHOTEL AWARDSHighly RecommendedSapporoMercure Sapporo

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Japan

Use Badge